เช่ารถ รถเช่า drivemate, rent a car เช่ารถ รถเช่า drivemate, rent a car
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Drivemate help center

กลับไปที่หน้าความช่วยเหลือแรก
  • Renting Cars
    • Are there age restrictions for certain vehicles?
    • What should I do if the car does not meet legal requirements or is unsafe to drive when I pick it up?
    • What if I need to cancel a trip (as a traveler)?
    • How do I add more driver?
    • What happens if a car owner cancels my trip?
    • Can I smoke in a car?
    • How do I extend a trip?
    • What happens if I get a ticket?
    • Can I rent more than one car at a time?
    • Can I drive out of the country?
    • What are the driving licence requirements?
    • What type of driving licence do I need?
    • How long do I need to have held a licence for?
    • Do I need a passport to collect the car?
    • Can I rent a car if I don't have a credit card?
    • What if I haven’t received any confirmation for my booking?
    • What do I need to know as a first time renting?
    • What should I do when I get to my car?
    • What documents do I need to present when I pick up the car?
    • Am I responsible for cleaning the car before I return it?
    • What mileage is included for my trip?
    • Am I responsible for paying for fuel?
    • How do discounts work?
    • How does city delivery work?
    • When is my trip "confirm"?
    • Can I close my account?
    • Why have I been charged by the car hire company?
    • Can I get a refund if I returned my car early?
    • What if I have queries after my rental is finished?
    • How do I return the car?
    • How can I avoid additional charges when I drop off the car?
    • Why do I need to sign a rental agreement when I pick up my car?
    • What do I need to collect the car?
    • Rental Document
  • Payment & Pricing
    • When do I pay for the trip?
    • How long do it take to receive a refund?
    • Do you require a security deposit?
    • What payment methods does Drivemate accept?
    • How do I pay fuel, additional miles or other issues that come up during a trip?
    • Why was my payment declined?
    • How do promo codes work?
    • Why do certain days have different price?
    • How do I request an invoice or receipt?
  • Joining Drivemate
    • What are the eligibility requirements?
    • How can I earn travel credit by referring friends to Drivemate?
    • How do I join at the first time?
    • What to do if you are unable to rent or list a car?
    • How long does the application process take?
    • What to do if you are unable to access your account?
    • Do I have to be 18 or older to rent?
    • How do I create an account with Drivemate?
    • How do I sign in to my account?
    • What do I do if I forgot my password?
    • How do I download the app?
  • Insurance & Damage
    • How much do the various protection packages cost?
    • How much is my deposit?
    • Am I responsible for a flat tire?
    • The car had pre-existing damage when I arrived to rent it. Am I on the hook for that?
    • How much is the excess on my rental car?
    • Can I changing for insurance plan?
    • What happens if the car gets damaged?
    • How do I make a claim on Full Protection?
    • What shall I do if the car breaks down, or if I am involved in an accident?
    • What insurances does my rental car have?
    • Where can I find out about my rental car’s insurance or cover?
    • What is an excess?
What if I need to cancel a trip (as a traveler)?

We understand that your business may not always follow the plan. Any cancellation can be made. Please read as follows.

Cancellation Period

Rent Fee

Service Fee

Insurance Fee

Deposit

Cancel within 1 hr. after payment 100% 100% 100% 100%
More than 7 days before the rental date 100% X X 100%
Between 3 to 7 days before the rental date 80% X X 100%
Less than 3 days or 72 hours before the rental date X X X 100%

In case of cancel in High Season Period more than 2 weeks before the rental date

(High season period is November-April )

50% X X 100%

In case of cancel in High Season Period less than 2 weeks before the rental date

(High season period is November-April )

X X X 100%

Monthly Rental
Cancel more than 2 weeks before the rental date

100% X X 100%

Monthly Rental
Cancel less than 2 weeks before the rental date

X X X 100%

*Service fees and insurance can not be refunded after the car owner has confirmed the rental.

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