Always communicate through Drivemate. To protect your payment, never transfer money or communicate outside of the Drivemate website or app. Learn more

Booking Confirmation: After you have completed your reservation, please wait to be confirmed by the car owner or our staff. This step will be done within 15 minutes. Then you get confirmed your reservation, our system will be deducting the full amount of the rent and your reservation will be completed.

Payment: You can pay your rent through credit card.

Car Pickup / Return: Once you have completed the booking process, the system will allow you to chat or call the car owner to schedule a location. Please prepare the original document for verification. If the documents are not correct, we reserve the right to release the vehicle.

Rental Document: Please check the conditions of documents use.